Career Opportunities: Current Openings

• Supervise staff at the CATI center with an emphasis on assessing performance, managing work assignments, and mentoring
• Assist in hiring and training the interviewers
• Evaluate the performance of CATI staff consistently and fairly, and provide feedback in a timely manner so staff may fully understand expectations and adjust behavior to improve performance
• Participate in strategic planning of the department, including capacity and productivity
• Ensure that all CATI employees adhere to the established work schedules
• Set productivity goals and works with employee towards attainment of those goals
• Serve as a mentor and coach to CATI interviewers
• Assist the manager in developing corrective action plans
• Demonstrate an interest in team members through establishing and maintaining open lines of communication
• Develop relationships within the supporting business units to help resolve related issues
• Effectively interact with team members with diverse backgrounds and experiences
• Assist in developing work schedules (break, lunch) to maximize workflow
• Assist the CATI manager in additional duties as identified

• Bachelor's Degree preferred
• A minimum of at least 2 years experience with proven management skills; CATI experience a plus
• Strong administrative skills, including very strong skills in task and time management, personal organization, and setting priorities to meet all project and administrative needs in a timely manner
• Ability to handle multiple and conflicting responsibilities, often under deadline pressure
• Accuracy with work, strong organizational skills and attention to detail
• Ability to deal tactfully and diplomatically with others
• Exhibit professional demeanor with strong written and oral communications skills, including presentation and excellent telephone skills
• Ability to observe trends and recommend process improvements
• Must have a strong working knowledge of Microsoft Word, Excel, Access, PowerPoint, as well as our internal database program (WinCATI)
• Flexible work scheduling required

• Support the preparing and analysis of financial statements
• Support the implementation and monitoring of internal controls
• Support the internal and external auditing functions
• Support ratio analysis
• Prepare working capital reports
• Process monthly invoices for clients
• Prepare, organize and submit supporting documentation to clients
• Update working capital reports monthly
• Update job cost worksheets monthly

• A four year degree in accounting
• Is a self motivator and team player
• GAAP, CAS and FAR knowledge a plus
• Proficient knowledge in MS Word, Excel

• The ability to take initiative for project-related tasks
• Demonstrated skills in organization, planning, time management, administration interpersonal effectiveness, and analytics
• Substantial expertise with the following software packages - MS Word, MS PowerPoint, Excel, and file management systems
• The ability to multi-task, including performing multiple responsibilities and priorities of more than one project and assisting in maintaining the highest standards for quality while meeting critical deadlines
• Participate in data collection activities including classroom observations, educational testing, cognitive interviews, site visits or assisting with focus groups
• Assist with coordinating meetings by preparing agendas, keeping meeting minutes, and tracking action items
• Prepare training materials and assist with required project trainings
• Assist with quality control and monitoring of some data collection activities
• The ability to work effectively in a positive team environment
• The ability to produce timely, high quality deliverables
• Strong attention to detail and critical thinking skills
• Ability to interact with people at all levels diplomatically and skillfully
• Good writing and oral presentation skills
• Mature ability to work independently and collaboratively
• Possess a high level of motivation

• Strong educational background and a bachelor’s degree in business, public administration, government, political science, education or the social sciences.
• At least 3 years of work experience preferred.

• Requires sitting, standing, and bending, and a normal range of hearing and vision
• May be required to work more than 40 hours per week.
• Works in a typical office setting. Some travel may be required.

• Must possess a comfortable level with the Window's Operating System
• Demonstrate ability to learn technical concepts quickly
• Ability to provide customer service and help desk functions
• General problem solving and system troubleshooting skills are essential
• Good time management and documentation skills are necessary
• Ability to communicate effectively in group and individual situations
• Ability to learn technical concepts quickly and in turn, teach these concepts to others
• Ability to produce written and electronic end user support materials
• Good organizational skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work well as a team member as well as independently
• 2+ years of IT desktop support
• Supervises and evaluates work of field staff
• Monitors quality and compliance of field staff with expected professionalism and productivity

Experience working with client management systems—Symantec, McAfee, TrendMicro, Microsoft—in managing malware protection, software inventory and deployment, asset management, etc. (would be a plus)

• Assists with the recruitment, interviewing, hiring, and training of student assessors
• Serves as the study liaison to school staff as assigned
• Directs and coordinates the field efforts of student assessors
• Ensures high quality standard of tasks completed for the study
• Effectively uses information technology skills to pursue project strategies and helps to ensure study objectives are completed on time and on budget
• Provides technical assistance and quality assurance for field staff as needed

• Schedules assessments in schools and other settings
• Coordinates student assessors and their activities
• Oversees field expenditures and monitors for compliance and appropriateness
• Participates in project meetings
• Travels as needed to fulfill study obligations and responsibilities

• Acts as a supervisory member of the study team
• Supervises and evaluates work of field staff
• Monitors quality and compliance of field staff with expected professionalism and productivity

• Ability to problem-solve and think quickly
• Ability to interact with people at all levels diplomatically and skillfully
• Good writing and oral presentation skills
• Mature ability to work independently and collaboratively
• Possesses a high level of motivation

• Bachelor’s degree in education or related discipline or several years of experience with similar work
• Relevant experience in education or a closely related field
• Managerial and staffing experience
• Experience with children or adults with disabilities is desirable

• Field Supervisors will be housed in DIR’s offices in the Upper Kirby neighborhood of Houston, Texas.
• Requires sitting, standing, and bending, and a normal range of hearing and vision
• May be required to work more than 40 hours per week. Works in a typical office setting

• Excellent reading and speaking skills.
• A pleasant voice.
• Intermediate PC Proficiency.
• Survey research or call center experience.
• Bilingual a PLUS – read and speak Spanish/English fluently.

• Direct medium to large (multi-million dollar) projects and/or components of large and complex projects, with a focus on primary (survey) data collection.
• Provide supervision and methodological direction to project staff so that work is accomplished according to client specifications, on schedule, and within budget.
• Design, develop, and implement innovative survey data collection.
• Lead business development activities.
• Develop and write proposals, including budgets.